PRIVACY POLICY

Effective Date:

4/14/2025

Introduction

At Stump Muncher LLC ("we," "us," "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and who we share it with when you interact with our website, request a service, or communicate with us.

By using our services, you agree to the terms outlined in this policy. If we make changes, we will update the Effective Date above.

1. Information We Collect

We collect limited personal data necessary to provide our services efficiently. This includes:

A. Personal Data (Provided by You):

Name

Phone number

Email address

Service address

Photos of stumps (for quote estimations)

B. Automatically Collected Data:

IP address, browser type, and device information (collected via Google Analytics)

Pages visited on our website

Interaction with ads and online forms

2. How We Use Your Information

Your data is used to:

Provide accurate service quotes

Schedule stump grinding services

Improve website experience and ad targeting

Send service-related messages (quotes, confirmations, updates)

Comply with legal obligations

Photos of stumps are used solely for the purpose of estimating the cost of service.

We do not sell, trade, or rent your personal data to third parties.

3. Data Sharing & Third-Party Services

We only share your data with third-party services that help us operate our business:

A. Service Providers:

Google (Analytics & Ads): To track website traffic, optimize advertising, and retain data for up to 90 days.

GHL (GoHighLevel CRM): To manage service requests, send automated communications, and manage SMS and Email services.

We do not share your personal data for marketing or promotional purposes, except when explicit consent has been given.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

4. How We Protect Your Information

We take reasonable steps to protect your data, including:

Secure servers and SSL encryption

Limited employee access to sensitive data

Use of industry-standard security procedures

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Data Retention

We retain your data only as long as necessary to provide services or comply with legal requirements. You may request data deletion at any time. Data is deleted by removing it from the GHL CRM.

6. Your Rights & Choices

Request a copy of your personal data

Update or correct your information

Opt out of marketing messages (if applicable)

Request deletion of your data (subject to legal limitations)

To exercise these rights, email us at [email protected]. We will verify your identity before fulfilling your request.

7. SMS/Text Message Compliance (A2P 10DLC)

By providing your phone number and checking the opt-in box on our website form or chat widget, you consent to receive service-related text messages from Stump Muncher LLC. These messages may include quote confirmations, appointment reminders, and service updates. Message frequency may vary based on your interaction with our team. Supported carriers are all major U.S. carriers.

We do not sell, rent, or share your text message data.

Your SMS consent information is never shared with third parties, except for text message delivery.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Reply STOP to unsubscribe.

We maintain records of opt-in information. We only send messages to numbers that have directly provided consent to Stump Muncher LLC.

8. Marketing and Promotional Messages

By providing your phone number and checking the marketing opt-in box on our website form or chat widget, you consent to receive marketing and promotional text messages from Stump Muncher LLC. These messages may include discounts on services and special deals. Message frequency will be limited to 1–2 times per year. Supported carriers are all major U.S. carriers.

We do not sell, rent, or share your text message data. Your SMS consent information is never shared with third parties, except for text message delivery. Reply STOP to unsubscribe.

We maintain records of opt-in information. We only send messages to numbers that have directly provided consent to Stump Muncher LLC.

9. Cookies & Tracking Technologies

We use cookies and tracking pixels to improve your experience. You can disable cookies in your browser settings, but some features may not work properly.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Always review their policies before sharing your data.

11. Updates to This Policy

We may update this policy as needed. Check this page periodically for any changes.

12. Contact Us

Stump Muncher LLC

[email protected]

970-535-8972